FAQ

Orders & Shipping

Where do you ship?
We ship across Europe and worldwide from Belgium. Shipping is calculated at checkout, and EU orders over €70 ship free.

How long does delivery take?
Each piece is made to order. Orders typically arrive within 5–10 business days.

Can I track my order?
Yes — you'll receive a tracking link by email as soon as your order ships.

Products & Sizing

How do the pieces fit?
Drop 001 is designed oversized and unisex. If you prefer a closer fit, size down. Check each product page for the size guide.

What are the garments made from?
For Drop 001 we went with a medium-weight long sleeve and a heavyweight short sleeve — soft, structured cotton, printed to last.

Returns & Exchanges

What's your return policy?
Because each piece is made to order, please review sizing carefully. Reach out within 14 days of delivery for any issue with your order and we'll make it right.

Contact

Still need help? Email us at contact@aivmedia.com or use our contact page.